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CUSTOMER SERVICE

We here at  Glamazon In Defense  are here to service you , if you have questions please feel free to contact  us  at info@glamazonindefense.com


PRODUCT AND PURCHASE DISCLAIMER:

 

It is the buyer's responisbility to ascertain and obey all state and local laws to legally purchase, own or carry products offered on this website. By placing an order you agree to hold harmless GLAMAZON IN DEFENSE  from any claims resulting in the compliance or violation of federal, state and local laws, you confirm that you are 18 years of age, and that you have determined and agree to the legality of products offered on our website.

 

WHAT IS THE MINIMUM AGE TO ORDER? Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.

-IS THE ITEM I WANT TO ORDER LEGAL IN MY STATE OR CITY? While every item we sell is legal to own in our home state, some of the items that we sell are illegal to possess in certain states, so we will not ship any item to an area where we know it to be prohibited. We try to list the ownership restrictions if any, in the descriptions of each items. If you order a prohibited item, we will contact you by email to let you know and see what you want to do about the balance of your order. However, laws change frequently and there are literally hundreds of state and local jurisdictions throughout the U.S. all with varying laws. So ultimately, it is your responsibility, not ours, to determine if the items you want to order are legal to own in your location. If you are in doubt, check your local laws before ordering

 

RETURNS /WARRANTY POLICY:

 

Items that have a warranty will state so on our website, or on the package of the item. Any item that does not state a warranty on our website or on the packaging is warranted for 14 days. Warranty replacements will be fulfilled for MANUFACTURER DEFECT only.

 

Wear and tear, customer misuse, etc. does not qualify for a warranty replacement. Items being returned under warranty will be thoroughly inspected for the specified manufacturer defect, and replaced accordingly. If the item returned does not qualify for a warranty replacement, we will notify you of such, and provide options for returning item back to you or for us to dispose of the item here. Refunds will not be given under warranty unless it is submitted to us within 14 days of purchase. If an item has a manufacturer's warranty longer than 14 days, refunds will not be issued. We can only repair or replace the item. If you are needing to return an item to us under warranty, please follow the return policy guidelines above. If you have ANY questions at all about our return policy or warranty policy, please contact us. We are here to answer your questions and happy to help in any way.
 

​CREDIT CARD  STATEMENTS 

 

Visa

MasterCard

American Express

Discover

 

Credit Card payments are accepted immediately during the checkout process, and your order will be processed

 

We understand that shopping with security and your privacy is very important to you. It's just as important to us, too! So you can be assured that your credit card information, billing and shipping addresses, phone number(s), and email address will be safe when shopping with us. 

We do not sell, rent, give away, or share any of our customer's information.

 

PRIVACY POLICY & SECURITY

 

If you have provided us with your email, whether by placing an order or by joining our mailing list, you will receive emails from us that provide you with information about our products. These emails may include order information, tracking information, sales and promotions, or other information related to the products we offer on our website.

 

We ask for (but do not require) your phone number only to contact you should we have a question about or information to give to you in reference to your order. We do not telemarket to any of our customers. We use the latest and highest encryption methods available for sending and receiving order data to and from our server. When you place an order, you can be confident your information is safe with us.

 

SHIPPING & INTERNATIONAL SHIPPING

*WE DO NOT SHIP INTERNATIONALLY*

**please allow 7 to 10 days for your items to be delivered. items are shipped via us ground. shipping cost wil vary based on weight of your product(s)**

 

STUN DEVICES:

The following are shipping restrictions for Stun Devices:

Stun Guns cannot be shipped to the following Cities, States, Counties:

➤ Hawaii

➤ New York

➤ Massachusetts

➤ Michigan 

➤ Jersey

➤ Rhode Island

➤ Wisconsin

➤ Philadelphia PA

➤ Connecticut

➤ Annapolis, MD

➤ Baltimore, MD

➤ Baltimore County, MD

➤ Washington, DC

 

PEPPER SPRAY:

The following are shipping restrictions for Pepper Sprays:

Pepper spray cannot be shipped 2nd or Next Day Air.

 

New York - Pepper spray cannot be shipped to New York. Residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state.  We can, however, ship dog pepper spray and bear pepper spray to your state.

 

Massachusetts - Pepper spray cannot be shipped to Massachusetts. Residents may only purchase from licensed Firearms Dealers in that state.

 

Michigan - Pepper spray purchased must not be more than 10% (Pepper Shot, Mace PepperGuard, Michigan Approved, are all approved for Michigan). "The reasonable use of a self defense spray or foam device containing not more than 10% oleoresin capsicum by a person in the protection of a person or property under circumstances that would justify the person's use of physical force.

 

Wisconsin - Tear gas is not permissible. By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized. This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged, and must have a safety feature designed to prevent accidental discharge. The units may not have an effective range of over 20 feet and must have an effective range of six feet. In addition there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label. The units must also be sold in sealed tamper-proof package

 

​PAYMENT METHOD  & DATA SAFETY

 

No credit card data is kept on our server or in our files after your order is complete. Any other personalized information is protected in our secure physical facilities behind appropriate firewalls and encryption as well. If you need to contact us regarding any questions or concerns about your privacy and security when shopping with us, please send an email to info@GlamazonInDefense.com

SHOPPING CART

WHAT IS THE MINIMUM AGE TO ORDER?  Due to state laws, we do not sell to anyone under 18 years of age. New customers will have their first order shipped "ADULT SIGNATURE REQUIRED" in order to insure that products are not shipped to minors.

 

We do not ship prohibited products to cities/states where ownership is ILLEGAL. If you live in a *RESTRICTED city/state and can provide proof of ownership eligibility, we will gladly ship your order. If an inappropriate order is placed, your order may be cancelled and will not be shipped. Stun guns and tasers are considered weapons and cannot be shipped internationally.

 

GLAMAZON.IN.DEFENSE is not responsible for determining local laws and restrictions, the buyer is solely responsible for determining the legality of the use and purchase of our products.

 

Will *NOT*ship to the following Cities where Stun Guns Devices are Illegal:

 

▶ Annapolis, MD

▶ Baltimore, MD (including Baltimore County)

▶ Chicago, IL

▶ Denison/Crawford County, IA (*Sheriff Tom Hogan) District of Columbia Philadelphia, PA

 

Will *NOT* ship STUN GUNS or TASERS to the following states:

 

Hawaii, Illinois, Massachusetts, Michigan, New Jersey, New York, Rhode Island, Washington DC, Annapolis, Baltimore, Philadelphia, Wisconsin, Denison/Crawford county IA.

 

Will *NOT* ship Pepper Spray  to the following states: 

Newyork, Massachusetts, Wisconsin, Hawaii.

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